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Refund and Returns Policy
Shipping & Returns
Chi Pang Limited provides this Shipping & Returns document for all purchases made through highheelswacx.com. This document applies to women's shoes sold by Chi Pang Limited. By placing an order, the customer accepts this document and the Terms of Service. For order questions, the customer must contact [email protected].
Shipping
Orders are processed after payment verification. Shipping timelines vary by destination and carrier. Chi Pang Limited does not guarantee a specific delivery date. The customer must provide a complete and accurate shipping address. Chi Pang Limited is not responsible for delays caused by the carrier, customs authorities, weather, or incorrect address information. Tracking information is provided when the carrier makes it available. Risk of loss passes to the customer when the carrier accepts the shipment. The customer must inspect all packages upon delivery.
Return Policy
The customer may request a return within exactly 14 days from the delivery date for any reason. The customer does not need to provide a reason. A return request submitted after exactly 14 days from the delivery date is not accepted. The customer must return items unused, unworn, and in original packaging. All original shoe boxes, tags, and included materials must be returned with the item. Items that do not meet these conditions are not returnable.
The buyer completely bears all return shipping costs. Chi Pang Limited does not provide prepaid return labels and does not reimburse return shipping charges. The buyer must pay all costs charged by the carrier for the return shipment. Original outbound shipping charges are non-refundable. The customer must use a trackable shipping method and provide the tracking number to Chi Pang Limited.
Refund arrival time is at least 14 days after Chi Pang Limited receives the returned item. Chi Pang Limited inspects the returned item before issuing a refund. A refund is issued to the original payment method. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. The customer must allow this additional period when local law applies.
Return Conditions
An item is not returnable if it is used, worn, damaged by the customer, altered, missing parts, or returned without original packaging. An item is not returnable if the return request is submitted after exactly 14 days from the delivery date. An item is not returnable if the customer cannot provide a tracking number for the return shipment. An item is not returnable if the item is sent to an address other than the return address provided by Chi Pang Limited.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. The customer must contact [email protected] within exactly 7 days of receipt. The claim must include the order number, a description of the damage or defect, and photographs of the item and packaging. Chi Pang Limited reviews each claim. A claim submitted after exactly 7 days of receipt is not accepted. The buyer completely bears all return shipping costs for damaged or defective item returns.
Return Process
Step 1: The customer must contact [email protected] within exactly 14 days from the delivery date. The customer must provide the order number, the item name, and the reason for the return. The reason is optional. The customer must request a return authorization.
Step 2: Chi Pang Limited provides return instructions after reviewing the request. The customer must not send an item without return authorization. An unauthorized return is not accepted.
Step 3: The customer must package the item unused, unworn, and in original packaging. The customer must include all original shoe boxes, tags, and included materials. The customer must place the order number inside the package.
Step 4: The customer must ship the package to the return address provided by Chi Pang Limited. The recipient must be Chi Pang Limited, the contact phone is +852 9299 9971, and the specific return address is 4/F, We Go Mall, 16 Bao Tai Street, Ma On Shan.
Step 5: The customer must provide the tracking number to [email protected]. The buyer bears all return shipping costs and all risk of loss during return transit.
Step 6: Chi Pang Limited inspects the returned item after receipt. If the item meets the return conditions, Chi Pang Limited approves the refund.
Step 7: Chi Pang Limited issues the refund to the original payment method. Refund arrival time is at least 14 days after receipt of the return. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions.
Contact Information
For shipping questions, return requests, damaged item claims, and refund questions, the customer must contact [email protected]. The contact phone is +852 9299 9971. The mailing address is 4/F, We Go Mall, 16 Bao Tai Street, Ma On Shan. The website is highheelswacx.com.